Shipping policy

 

Shipping Details, Rates & Transit Times

We offer several shipping options for United States and International orders. Here's everything you need to know when shopping with Adler Bay:

  • Order Cutoff Time: 22:00 Pacific Time Zone (Vancouver)
  • Order Handling Time: 1-5 business days (Monday - Sunday)
  • Tracking details will be provided within 1-3 business days after the order is shipped.

United States

Standard Shipping - $7.99 USD
Transit Time: 7-12 business days (Monday - Sunday)
Estimated Delivery Time (Processing + Transit): 8-17 business days

Priority Tracked Shipping - $11.99 USD
Transit Time: 6-10 business days (Monday - Sunday)
Estimated Delivery Time: 7-15 business days

International Countries
We ship worldwide, this applies to all of Africa, Asia, Europe, North America, Oceania and South America. If you are able to checkout, we will be able to ship to you.

International Shipping – $7.99 USD
Transit Time: 10–14 business days (Monday - Sunday)
Estimated Delivery Time: 11–19 business days

Priority Tracked Shipping – $11.99 USD
Transit Time: 7–10 business days (Monday - Sunday)
Estimated Delivery Time: 8–15 business days

Island & Remote Region Shipping
Applies to: Qatar, Gibraltar, Iceland, Malta, Chile, French Guiana, and US territories (Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands).

Island/Remote Standard Shipping – $24.99 USD
Transit Time: 10–25 business days (Monday - Sunday)
Estimated Delivery Time: 11–30 business days

Shipping Carriers

We use the following shipping providers for order fulfillment:

  • FedEx
  • UPS
  • YunExpress
  • PostNL
  • BPost
  • Canada Post
  • Local Carriers (varies by region)

Order Handling

All orders are processed within 1-5 business days. Processing time may be affected by factors such as:

  • Incomplete payment
  • Insufficient address information
  • Seasonal high demand

If any of these issues arise, we will contact the customer via email before processing the order to ensure successful delivery.

Factors That May Affect Delivery

  • Weather conditions
  • Holiday season surges
  • Shipping carrier disruptions

We will provide updates whenever possible and ensure customers have access to tracking information.

Taxes and Duties

Placing an order with us does not include customs duties, taxes, or import fees that may be imposed by your country.

  • Customers are responsible for any applicable customs charges.
  • We recommend checking with your country’s customs office for specific rates before placing an order.

Adler Bay is not responsible for delays caused by customs clearance in the destination country.

Lost or Damaged Packages

  • If a package is marked as delivered but not received, please check with local carriers or neighbors before reaching out to us.
  • If a package is damaged during transit, please contact us at support@adlerbay.com with photos and details. We will assist in filing a claim with the carrier.

Cancellations

  • Before shipment: If the order has not yet been processed, a full refund will be issued.
  • After shipment: Once an order has shipped, it cannot be canceled. Customers may return the product following our standard return policy.

For cancellation requests, please contact us as soon as possible at support@adlerbay.com.

Store Information

Customer Service Hours: Monday to Friday, 9:00AM to 8:00PM (PST)

Response Time: Our customer service will respond within 1-3 business days.