Shipping policy
Last updated: October 2026
Free shipping
Shipping is free on every order, to the United Kingdom and to all countries available at checkout.
Where your order ships from
Orders are dispatched from our manufacturing partners outside the UK, not from a UK warehouse. Parcels are carried internationally by our logistics partner and delivered to UK addresses by Royal Mail.
Delivery times
Delivery times are estimates. Your total delivery time is the processing time plus the transit time.
Order cutoff time: 22:00 UK time. Orders placed after this time are processed the next business day.
United Kingdom
- Processing time: 1 to 3 business days
- Transit time: 6 to 9 business days
- Estimated total delivery: 7 to 12 business days
International
- Processing time: 1 to 3 business days
- Transit time: 10 to 16 business days
- Estimated total delivery: 11 to 19 business days
Tracking
We'll email you a tracking link when your order ships. Tracking updates may take 1 to 3 business days to appear. Your tracking may show our international logistics partner for the first part of the journey, and Royal Mail for final delivery in the UK. You can also use our Track Your Order page.
Order problems
If there is an issue with your payment or address details, we'll email you before processing your order. Processing may take longer during busy periods.
Duties and taxes
United Kingdom: Prices include VAT where applicable. UK orders of £135 or less are delivered with no additional customs duties or post-delivery clearance fees. UK orders over £135 may be subject to customs duty and import VAT, which the carrier may collect before delivery.
International: Depending on your country, your order may be subject to local customs duties, import taxes or fees, which are the responsibility of the customer. We recommend checking with your local customs office for expected charges before ordering.
Lost or damaged parcels
- If your tracking shows delivered but you haven't received your parcel, please check with neighbours and your local delivery office. If it still hasn't arrived, email us and we'll investigate with the carrier and arrange a replacement or refund.
- If your parcel arrives damaged, email us with your order number and photos. See section 3 of our Refund Policy.
Cancellations and returns
For cancellations, returns and refunds, see our Refund Policy.
Contact and company information
Email: support@adlerbay.com
Contact form: Contact form
Phone: +44 20 4577 3980
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
Response time: within 24 to 48 hours on business days
UK return address: 52 King Edward Rd, London E17 6HZ, UK
Returns only. Orders are not dispatched from this address. Please contact us before sending anything back.
MOAR BRANDS CORP.
Registered business address: 329 Howe St, Unit #998, Vancouver, BC, V6C 3N2, Canada
Company registration no.: 777566837BC0001