Payments Policy

At Adler Bay, we strive to provide a smooth and secure shopping experience. This Payments Policy outlines the accepted payment methods, billing process, and security measures. By purchasing from Adler Bay, you agree to the terms outlined below.

Accepted Payment Methods

We accept the following payment methods for all online purchases:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and Diners Club.
• Digital Wallets: Shop Pay, PayPal, Apple Pay, and Google Pay.

Please note: We do not accept Buy Now Pay Later services or cryptocurrency at this time.

All payments are processed in USD. If you are purchasing from outside the United States, your bank or card issuer may charge additional currency conversion or international transaction fees.

Payment Security

We are committed to ensuring the security of your payment information. All transactions are encrypted using SSL (Secure Socket Layer) technology and processed through trusted third-party payment gateways. Adler Bay does not store your credit card or payment details on our servers.

Our website complies with the Payment Card Industry Data Security Standards (PCI DSS) to ensure the highest level of security for all transactions.

Billing Information

When making a purchase, you must provide accurate and complete billing information, including:

• Full Name
• Billing Address
• Contact Information
• Valid Payment Method

Failure to provide correct billing details may result in delays or cancellations of your order.

Order Confirmation and Payment Authorization

Once your order is placed, you will receive an email confirmation with your order details and invoice. All orders are subject to payment authorization. If your payment is not approved, Adler Bay reserves the right to cancel the order and notify you.

If payment is authorized but the product is unavailable, we will notify you and issue a full refund through your original payment method.

Payment Disputes

If you experience any issues with payment processing or believe an unauthorized charge has occurred, please contact our support team at support@adlerbay.com within 14 days. We will investigate and work to resolve the issue promptly.

Refunds and Cancellations

Please refer to our Refund & Return Policy for details on eligible refunds. If a refund is approved, it will be credited back to the original payment method used at checkout.

Refund processing times may vary by payment provider but typically take 5–10 business days.

Fraud Prevention

Adler Bay reserves the right to review and hold any order suspected of fraudulent activity. We may request additional verification to confirm the authenticity of the payment. Orders flagged for potential fraud may result in delayed shipping or cancellation.

Third-Party Payment Processors

We use trusted third-party services (such as Stripe and Shopify Payments) to process all transactions. These providers have their own terms and policies, which you can review at checkout. Adler Bay is not responsible for any issues arising from the use of these third-party services.

Changes to This Policy

We reserve the right to update this Payments Policy at any time. Updates will be posted on this page, and continued use of our site after changes are made constitutes acceptance of the new terms.

Customer Support

If you have any questions about payments or billing, please contact us:

Email: support@adlerbay.com

Last updated: October 23, 2025