Payments Policy

At Adler Bay, we strive to provide a smooth and secure shopping experience. This Payments Policy outlines the accepted payment methods, billing process, and security measures. By purchasing from Adler Bay, you agree to the terms outlined below.

Accepted Payment Methods

We accept the following payment methods for all online purchases:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and Diners Club.
  • Digital Wallets: Shop Pay, Apple Pay, and Google Pay.

Please note: We do not accept PayPal, Buy Now Pay Later services, or cryptocurrency at this time.

All payments are processed in USD. If you are purchasing from outside the United States, your bank or card issuer may charge additional currency conversion or international transaction fees.

Payment Security

We are committed to ensuring the security of your payment information. All transactions are encrypted using SSL (Secure Socket Layer) technology and processed through trusted third-party payment gateways. Adler Bay does not store your credit card or payment details on our servers.

Our website complies with the Payment Card Industry Data Security Standards (PCI DSS) to ensure the highest level of security for all transactions.

Billing Information

When making a purchase, you must provide accurate and complete billing information. This includes:

  • Full Name
  • Billing Address
  • Contact Information
  • Valid Payment Method

Failure to provide correct billing details may result in delays or cancellations of your order.

Order Confirmation and Payment Authorization

Once your order is placed, you will receive an email confirmation with your order details and invoice. All orders are subject to payment authorization. If your payment is not approved, Adler Bay reserves the right to cancel the order and notify you.

In the event that payment is authorized but the product is unavailable, we will notify you and issue a full refund through your original payment method.

Payment Disputes

If you encounter any issues with payment processing or believe an unauthorized charge has occurred, please contact our customer support at support@adlerbay.com within 14 days. We will investigate and work to resolve the issue.

Refunds and Cancellations

Please refer to our Refund and Return Policy for information on eligible refunds. If a refund is approved, the amount will be credited back to the original payment method used during purchase.

Refund processing times may vary depending on your payment provider, but typically take 5-10 business days.

Fraud Prevention

Adler Bay reserves the right to review and hold any order suspected of fraudulent activity. We may request additional verification to ensure the authenticity of the payment. Orders flagged for potential fraud may result in delayed shipping or cancellation.

Third-Party Payment Processors

We use trusted third-party services (e.g., Stripe, Shopify Payments) to process payments. These providers have their own policies and terms, which you can review at checkout. Adler Bay is not responsible for any issues arising from the use of these third-party services.

Changes to the Payments Policy

We reserve the right to update this Payments Policy at any time. Any changes will be posted on this page, and continued use of our site after such changes are made constitutes acceptance of the new terms.