Last updated: October 2026
This page explains how payment works at Adler Bay. By placing an order, you agree to the terms below.
Accepted payment methods
- Credit and debit cards: Visa, Mastercard, American Express, Diners Club and Discover
- Digital wallets: Shop Pay, PayPal, Apple Pay and Google Pay
Currency
Prices for UK customers are in GBP (£). For other countries, prices are shown at checkout in the currency displayed there. If your card was issued outside the UK, your bank may charge currency conversion or international transaction fees.
VAT, duties and taxes
United Kingdom: Prices include VAT where applicable. UK orders of £135 or less are delivered with no additional customs duties or post-delivery clearance fees. UK orders over £135 may be subject to customs duty and import VAT, which the carrier may collect before delivery.
International: Depending on your country, your order may be subject to local customs duties, import taxes or fees, which are the responsibility of the customer. We recommend checking with your local customs office for expected charges before ordering.
Payment security
Payments are encrypted and processed by third-party providers, including Shopify Payments and PayPal. These providers have their own terms and policies, which you can review at checkout. We don't store your card details.
Billing information
Please provide your full name, billing address, contact details and a valid payment method. Incorrect billing details may delay or cancel your order.
Order confirmation and authorisation
You'll receive an email confirmation with your order details once your order is placed. All orders are subject to payment authorisation. If your payment isn't approved, we may cancel the order and let you know. If your payment is authorised but an item is unavailable, we'll tell you and refund the full amount to your original payment method.
Payment problems
If you see a charge you don't recognise or have a problem with a payment, email support@adlerbay.com as soon as possible and we'll look into it.
Refunds and cancellations
Approved refunds are returned to the original payment method. See our Refund Policy for details.
Fraud prevention
We may hold or cancel orders flagged for possible fraud, and may ask for extra verification before shipping.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page.
Contact and company information
Email: support@adlerbay.com
Contact form: Contact form
Phone: +44 20 4577 3980
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
Response time: within 24 to 48 hours on business days
UK return address: 52 King Edward Rd, London E17 6HZ, UK
Returns only. Orders are not dispatched from this address. Please contact us before sending anything back.
MOAR BRANDS CORP.
Registered business address: 329 Howe St, Unit #998, Vancouver, BC, V6C 3N2, Canada
Company registration no.: 777566837BC0001