FAQs

Orders are processed within 1 to 3 business days.

United Kingdom: Transit takes 6 to 9 business days, for an estimated total of 7 to 12 business days.

International: Transit takes 10 to 16 business days, for an estimated total of 11 to 19 business days.

See our Shipping Policy for details.

Orders are dispatched from our manufacturing partners outside the UK, not from a UK warehouse. UK deliveries are completed by Royal Mail.

Yes. Shipping is free on every order, to the UK and to all countries available at checkout. If you can complete checkout with your address, we can deliver to you.

United Kingdom: Prices include VAT where applicable. UK orders of £135 or less are delivered with no additional customs duties or post-delivery clearance fees. UK orders over £135 may be subject to customs duty and import VAT, which the carrier may collect before delivery.

International: Depending on your country, your order may be subject to local customs duties, import taxes or fees, which are the responsibility of the customer. We recommend checking with your local customs office for expected charges before ordering.

We'll email you a tracking link when your order ships. Tracking updates may take 1 to 3 business days to appear. You can also use our Track Your Order page.

You have 30 days from delivery to request a return. Items must be unworn and unused, with all tags and original packaging. You arrange and pay for return postage, unless your item arrived damaged, defective or incorrect.

UK customers also have a statutory right to cancel within 14 days of delivery. See our Refund Policy.

Email support@adlerbay.com with your order number and photos. Within 30 days of delivery, you can choose a replacement or a full refund. We'll reimburse your return postage once you send us proof of postage, or arrange collection where possible. After 30 days, your statutory rights for faulty goods still apply.

Fastest: return the item and place a new order for the size or style you want at any time. We'll refund the original item once your return is approved.

Direct exchange: return the item and tell us the size or style you want. Once we receive your return, we'll ship the replacement free of charge, subject to stock.

• Once we've received and inspected your return, we'll email you.
• Approved refunds are issued to your original payment method within 7 business days.
• Your bank or card provider may take a few extra days to show it.
• We don't charge restocking fees.

You can cancel for a full refund before your order is processed for dispatch. Email support@adlerbay.com as soon as possible. After that, we can't stop it from shipping, but you can still cancel or return it under our Refund Policy.

Adler Bay started in Vancouver, Canada, and is operated by MOAR BRANDS CORP. Our main market is the United Kingdom, and we also ship internationally.

No. Adler Bay is an online-only store. Our UK address is for returns only.

Use our Contact page or email support@adlerbay.com. We reply within 24 to 48 hours on business days.

Visa, Mastercard, American Express, Diners Club, Discover, Shop Pay, PayPal, Apple Pay and Google Pay.

Yes. Payments are encrypted and processed by third-party providers, including Shopify Payments and PayPal, which are PCI DSS compliant. We don't store your card details.