FAQs

This is Adler Bay's Frequently Asked Question (FAQ) page

We're here to answer questions you may have and ensure you have the best, smooth shopping experience. If you are in need of further assistance, please don't hesitate to contact us.

1. How long will it take to receive my order?

Order Processing
All orders are processed within 1–5 business days. Once your order is packed and shipped, tracking details are emailed within 1–3 business days.

Transit Time & Estimated Delivery Time by Shipping Method

United States

Standard Shipping - $7.99 USD
Transit Time: 7-12 business days
Estimated Delivery Time (Processing + Transit): 8-17 business days

Priority Tracked Shipping - $11.99 USD
Transit Time: 6-10 business days
Estimated Delivery Time: 7-15 business days

International Countries

International Shipping – $7.99 USD
Transit Time: 10–14 business days
Estimated Delivery Time: 11–19 business days

Priority Tracked Shipping – $11.99 USD
Transit Time: 7–10 business days
Estimated Delivery Time: 8–15 business days

Island & Remote Region Shipping
Applies to: Qatar, Gibraltar, Iceland, Malta, Chile, French Guiana, and US territories (Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands).

Island/Remote Standard Shipping – $24.99 USD
Transit Time: 10–25 business days
Estimated Delivery Time: 11–30 business days

For full details, visit our Shipping Policy.

2. Do you offer free shipping?

No, we currently do not offer free shipping. We offer two shipping orders for United States and International orders respectively:

  • International Shipping - $7.99: 10-14 Business Days
  • International Priority Tracked - $11.99: 7-10 Business Days
  • US Standard Shipping - $7.99: 7-12 Business Days
  • US Priority Tracked - $11.99: 6-10 Business Days
  • Island/Remote Standard Shipping - $24.99: 10-25 Business Days

For more details, please check our Shipping Policy page.

3. Where is Adler Bay located?

Adler Bay is a Vancouver based fashion & home decor brand. We offer a curated selection of high-quality fashion, home and garden products, with shipping available to most countries.

4. What if I receive a defective product?

If you receive a defective item, we will replace it at no cost. Please first contact our customer support and return the item within 15 days of receiving it. For more information, see our Refund Policy.

5. Can I cancel my order after it's placed?

  • Before shipment: If the order has not yet been processed, a full refund will be issued.
  • After processing but before shipment: If the order is already in fulfillment, a partial refund may be available.
  • After shipment: Once an order has shipped, it cannot be canceled. Customers may return the product following our standard return policy.

For cancellation requests, please contact us as soon as possible at support@adlerbay.com.

6. What is your return policy?

We offer a simple and hassle-free 15 day return policy. For complete details, please visit our Returns & Refund policy page.

7. When will I get my refund after returning a product?

  • Once your return is received and inspected, we will notify you via email regarding the refund approval status.
  • Approved refunds will be issued within 3-5 business days to the original payment method from the date we receive the returned item.
  • Please allow an additional 3-5 business days for your bank or credit card provider to process the refund.
  • There are no restocking fees.

8. Do you offer any warranties or guarantees on your products?

Yes, we provide a 15-day warranty on all purchases. For more information, please refer to our Refund Policy.

9. How do I contact customer support?

You can reach out to our amazing customer support team through the Contact page or by emailing us at support@adlerbay.com

10. Do you ship to my country or internationally?

Yes, we ship internationally. If you are able to checkout with your desired address, we can ship it to you.

11. Do you have a physical store location that I can visit?

We are an online-only store, which allows us to offer the best prices and provide a wide selection of products.

12. Can I place a bulk order for my business or organization?

Yes, we accept bulk orders. For more information, feel free to contact our customer support team.

13. What is the product exchange process?

For detailed information about product exchanges, please refer to our Refund Policy.

14. How do I track my order?

Tracking details will be provided within 1-3 business days after the order is shipped. You can track your order with our Track Your Order page.

Store Information

Customer Service Hours: Monday to Friday, 9:00AM to 8:00PM (PST)

Response Time: Our customer service will respond within 1-3 business days.